Auslaser is like having an additional 3 staff members- they are part of us.
• Long standing trusted business partnership & advisor – they understand how we operate
• Research solutions to our specific requirements
• Manage tendering, sourcing, procurement & delivery of PC’s, Printers & Hardware across our Australia wide branch network
• Intermediary in vendor negotiations – allow us to review and negotiate for best value
• Bring to the table industry ideas & trends – they sort through the marketing hype and validate to our business needs
• A friendly, ethical & efficient engagement model
• Fantastic & fanatical customer service offering end to end IT Solutions.
Auslaser just gets it. In an area which others treat as commodity, Auslaser provides a differentiated service and excellent interpersonal approach that ensures they maintain their preferred supplier ranking with us year after year.
I am so impressed how they do it, they can always source products/solutions when we need them, they keep buffer and redundancy stock for us and make sure we get the best price from all the suppliers, often anticipating the model changes and price rises. It just seems natural to them that the orders are processed correctly, the products invoiced in a way that suits our systems, the deliveries arrive right at the destination and there is always someone on their end of the line who knows our business and what is happening with the products and the orders.
It is an excellent end to end IT solution and they are a true IT partner, not just a supplier.
We have been in partnership for a number of years and formed a dependable relationship with many successful projects and strategies implemented. Whilst maintaining industry leading IT operational processes and standards, Auslaser continue to impress us with their ability to deliver quality results.
Beata and the team really feel like an extension to our internal team making it their priority to process our requests and issues thoroughly and promptly, taking the pressure off our team. Auslaser have amazing wealth of business knowledge and are always transparent with updates whilst providing genuine service.
Auslaser are a top tier business partner with us for many reasons, whether it comes to processing hardware orders, device selection processes, maintaining buffer stock levels, forecasting device requirements, managing product roadmaps or supporting our business through small to large scale IT deployment projects, Auslaser have an aptitude of getting it right the first time.
Auslaser is our largest enterprise partner in Australia and New Zealand and this is a company we appreciate working with and look forward to a long standing partnership with.